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Terms & Conditions

Last updated: 17 September 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the LaingLogic website at lainglogic.com and the services provided by Ellis Laing trading as LaingLogic, based at Office 1, Technology House, 9 Newton Place, Glasgow, G3 7PR, United Kingdom. By accessing my website or engaging my services, you agree to these Terms.

2. Services

LaingLogic provides bespoke website design and development services: custom Shopify themes, standalone HTML builds and websites hosted on LaingLogic's own platform. The scope, deliverables, timelines and pricing of each project are defined in a separate client agreement or proposal agreed upon before work commences. A contract is formed when I confirm acceptance of your project, usually through a signed proposal or client agreement.

I use AI tools, currently Claude from Anthropic, to help design, write and build client websites. I direct that work, review and test what the tools produce before it reaches your site, and remain responsible for it as for anything else I deliver. How the content you send me is handled is set out in my privacy policy.

3. Payments

Payment terms are set out in your individual client agreement. Unless otherwise agreed:

  • Monthly retainer payments are due on the first of each calendar month.
  • Invoices not paid within 14 days may result in work being paused.
  • All prices are in pounds sterling. I am not VAT registered, so no VAT is added.

You can pay by bank transfer or by card. Card payments are taken securely through Stripe; I never see or store your full card details.

Evolve and Evolve Plus have a 12-month minimum term. They are billed monthly in advance from the start date in your proposal, at the rate your proposal sets, and have no build fee: the build is paid for across the term. After the minimum term the plan continues month to month, and either of us can end it with one month's written notice. Ending a plan during the minimum term has a charge: business clients pay the monthly fees left in the term, and consumers pay a lower early exit charge. Section 6 of my Refund Policy sets out both, and my Subscription Policy explains how the plans run.

4. Intellectual Property

Upon receipt of full payment, all custom design and code created specifically for your project is transferred to you. LaingLogic retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Any third-party assets (fonts, stock images, plugins) used in your project remain subject to their respective licences, and it is your responsibility to maintain any required subscriptions or licences after handover.

The content of this website itself - its text, images, logo and code - remains my property or that of my licensors. You may view and print pages for your own reference, but you must not otherwise reproduce or reuse it without my written permission.

5. Revisions

The number of revision rounds included in your package is defined in your client agreement. Requests beyond the agreed revisions may be quoted separately. A revision round constitutes a single consolidated set of feedback, not iterative individual changes.

6. Client Responsibilities

You agree to:

  • Provide accurate and complete information required for the project.
  • Supply content, assets and approvals in a timely manner.
  • Ensure all materials provided to me do not infringe third-party rights.

Delays caused by late provision of required materials may affect project timelines and are not the responsibility of LaingLogic.

You confirm that you own, or are licensed to use, everything you supply to me for your project, including text, images, logos, fonts and product data. If a third party brings a claim against me because of material you supplied, or because of the way you use your website after handover, you agree to cover the costs, damages and reasonable legal fees I incur as a result.

7. Limitation of Liability

LaingLogic's total liability to you for any claim arising from my services shall not exceed the total fees paid by you for the services giving rise to the claim in the 12 months preceding it. I am not liable for any indirect, consequential or loss of profit claims.

Nothing in these Terms limits or excludes my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law does not allow me to exclude.

8. Third-Party Services and Platforms

Your website depends on services I do not control, including Shopify, Cloudflare, Stripe, Zoho, GoDaddy, Resend and Google. Those services are supplied to you under their own terms, and their pricing, features and availability are set by them and can change at any time.

I am not liable for their outages, price increases, policy changes or withdrawal of a service, or for data they hold. Where a paid third-party service is needed for a feature you have asked for, that cost is yours and is separate from my fees.

9. No Guarantee of Results

I build to a high technical standard, but I do not warrant any particular commercial or search outcome. Search rankings, traffic, conversion rates, sales and third-party performance scores such as PageSpeed depend on factors outside my control, including your pricing, your products, your competitors and the platforms' own algorithms.

Nothing in my website, proposals or marketing should be read as a guarantee of results.

10. Accessibility and Legal Compliance

I build to WCAG 2.2 AA as at the date I hand your website over. Accessibility is affected by everything added afterwards, so ongoing conformance, including the conformance of content, apps or themes added later by you or anyone else, is your responsibility.

I do not warrant that your website complies with the Equality Act 2010 or with any other legal or regulatory requirement that applies to your business. Meeting those obligations remains your responsibility.

11. Website Policies I Produce for You

Any website policies I produce for you, such as privacy, cookie or terms pages, are drafted from the facts you supply and are not legal advice. I am not a solicitor.

You remain responsible for checking that they are accurate and complete for your business, and for having them reviewed before you publish them. I accept no liability for regulatory action, fines or loss arising from their content.

12. Cancellation

If you are a consumer and we agreed the work at a distance (online, by email, by phone or on WhatsApp), you can cancel within 14 days of agreeing it without giving a reason. If you asked me to start in that time, you pay only for the work done before you cancelled. Section 3 of my Refund Policy explains how, and includes a model cancellation form.

Either party may end an Origin project with written notice. You pay for the work completed up to that point, and anything you have paid beyond its value is refunded. How the deposit is treated depends on whether you are a business client or a consumer, as section 4 of my Refund Policy sets out.

Evolve and Evolve Plus follow section 3 above: one month's written notice after the 12-month minimum term, or the charge described there during it. Hosting for an Origin site, the care plan and the AI chat assistant have no minimum term and end with one month's written notice.

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement and not to disclose it to third parties without prior written consent.

14. Acceptable Use of This Website

When you use this website you agree to:

  • use it only for lawful purposes, and not in a way that could damage, disable or impair it;
  • not attempt to gain unauthorised access to the website, the server it is hosted on, or any connected system, or to interfere with or disrupt them (such acts are offences under the Computer Misuse Act 1990);
  • not introduce viruses or other malicious or technologically harmful material;
  • not misuse any forms on the site, for example to send spam or bulk unsolicited messages;
  • not carry out automated scraping, crawling or data harvesting of the site without my prior written consent.

15. Website Availability

I aim to keep the website available but do not guarantee uninterrupted access. I may suspend, withdraw or restrict all or part of the site for business or operational reasons, and I am not liable for any period during which it is unavailable.

16. Information on This Website

The content of this website is provided for general information. I keep it updated with reasonable care but do not guarantee it is complete or free of errors, and it may change at any time without notice.

17. Links to Other Websites

Where this website links to third-party sites, those links are provided for information only. I have no control over their content and do not endorse them.

18. Governing Law

These Terms, and any dispute or claim arising out of them, my website or my services, are governed by the law of Scotland, and the Scottish courts (the Sheriff Court or the Court of Session) have jurisdiction, except that if you are a consumer living in another part of the United Kingdom, you may also bring proceedings in the courts of the part where you live.

19. Changes to These Terms

I may update these Terms from time to time. The date at the top of this page reflects when they were last revised. A change to how my services are provided applies to agreements made after that date, and an agreement already in place keeps the version you accepted unless we both agree to change it. Continued use of this website after a change means you accept the updated terms of use.

20. Contact

For any questions about these Terms, please contact me at enquire@lainglogic.com.